Terms of Use

1. Acceptance of these Terms

These terms of use (the “Terms”) govern the relationship between you and Runotoon, a company established in the Republic of Cyprus (“we”, “us”, “our” or the “Company”), regarding your use of the website at https://runotoon.com with all of its pages and subdomains, any other website or application we operate, and the related services (together, the “Service”), including all information, text, images, audio, video, software, Platform Media (as defined below) and other material made available through it (the “Content”).

By accessing or using any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms, which form a legally binding agreement between you and the Company. If you do not agree, you must stop using the Service, delete your account and cancel any active plan.

These Terms are written in English. If a translated version conflicts with the English version, the English version prevails.

Additional terms and policies

Our Privacy Policy and Cookie Policy form part of these Terms. We may also publish additional policies, offer-specific terms or notices on the Service from time to time; they are incorporated into these Terms by reference and apply to your use of the Service.

Changes to these Terms

We may update or change these Terms, to the extent permitted by applicable law, for example when we add or remove features, to comply with legal, regulatory or contractual requirements, or in response to exceptional circumstances. Where the law requires it, we will notify you of the change. Unless stated otherwise, we show an update by changing the “Last updated” date above, and the updated Terms take effect once published. By continuing to use the Service after that, you accept the updated Terms; if you do not agree, you must stop using the Service, delete your account and cancel any active plan.

Changes to the Service

We may update, change, suspend or discontinue the Service or any part of it (including any title, content or feature) at any time, for example to test or offer new features, to repair or improve the Service, to comply with legal, regulatory or contractual requirements, or because a licence for some content has ended. Some content and features may not be available in every country, in every language or on every device.

2. Your account

Creating an account

Some features of the Service (such as saving your library, buying Coins or unlocking episodes) require an account (“Account”). You can register with an email address and password or sign in through a third-party provider such as Google or Apple.

Your responsibilities

By creating an Account, you confirm that (1) the information you provide is true, accurate and up to date; (2) you will keep it accurate; and (3) your use of the Service complies with all applicable laws and these Terms. If your information is inaccurate, parts of the Service may not work and we may be unable to contact you.

Minimum age

You must be at least 16 years old to use the Service, or older where the law of your country sets a higher minimum age (the “Minimum Age”). Use of the Service by anyone under the Minimum Age is not allowed.

If you are between the Minimum Age and the age of legal majority where you live (a “Minor”), you may use the Service only with the consent and supervision of a parent or legal guardian (a “Representative”) who agrees to these Terms on your behalf. A Representative who allows a Minor to use the Service consents to the Minor’s use of it and to the processing of the Minor’s personal data as described in our Privacy Policy, and is responsible for the Minor’s acts and omissions on the Service. We encourage Representatives to talk with Minors about online safety and about the kind of content the Service offers.

We may suspend or close an Account if we find that any statement made under this section is untrue.

Suspension and termination

We may investigate, suspend or terminate your Account and restrict your access to the Service, with or without prior notice, if we reasonably believe you have broken these Terms or the law, gave false or misleading information when registering, or engaged in fraudulent, abusive or unauthorised activity. This may mean you lose access to your data, library, Coins or other benefits on the Service.

You can close your Account at any time from Settings or by writing to [email protected].

Account security

You are responsible for keeping your login details confidential and for all activity under your Account. Do not share your login details with anyone. If you suspect unauthorised access, tell us at once at [email protected]. We are not liable for loss or damage caused by your failure to protect your login details.

3. Using the Service

Ownership and intellectual property

The Service, including its software, design, logos, trademarks and Platform Media, belongs to the Company or its licensors. “Platform Media” means all webcomics, comics, manga, novels, audiobooks, motion comics, animations, videos, subtitles, translations, artwork, sound and other digital material made available through the Service, whether we own it or offer it under licence from its rights holders. Platform Media and the Service are protected by copyright, trademark and other intellectual property laws. Except for the limited licence below, no right, title or interest in them is transferred to you.

Your licence

If you comply with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Service, and to read, watch or listen to the Platform Media you are entitled to, for your own personal, non-commercial use and only in the countries where we have the right to offer it. The Service and Platform Media are licensed to you, not sold. All rights not expressly granted are reserved.

Some Platform Media is offered in languages other than its original one. Translations may be produced or assisted by automated tools and may contain errors or differ from the original; they are provided for your convenience and are not guaranteed to be accurate.

What you must not do

Unless we have agreed in writing, you must not, and must not allow anyone else to:

1. sell, rent, lend, share, distribute, publicly display or perform, reproduce, broadcast, upload, publish, modify, translate or create derivative works from the Service or any Platform Media, or otherwise make it available to anyone else, whether for money or not;
2. circumvent, disable or interfere with any security, access control, rights-management, watermarking or copy protection measure of the Service or Platform Media, or remove any copyright, trademark or other notice;
3. use any robot, spider, scraper, offline reader or other automated means to access the Service, or send more requests than a person could reasonably send using an ordinary browser;
4. collect, scrape, mine or extract data or Content from the Service to build a database, dataset, archive or other collection, or include the Service or any Platform Media in a dataset or process used to develop, train or test artificial intelligence or machine-learning systems;
5. post or share Platform Media on aggregator, file-sharing or other sites, or in any unauthorised print or digital publication;
6. reverse engineer, decompile or disassemble any part of the Service, or try to derive its source code;
7. share your Account or login details, use another person’s Account, impersonate anyone, or misrepresent your affiliation with anyone;
8. try to gain unauthorised access to the Service, other accounts or our systems; probe, scan or test their vulnerability; or upload malware or anything else that could harm the Service or other users;
9. interfere with or disrupt the Service or put an unreasonable load on our infrastructure;
10. abuse referral, reward or promotional programmes, for example by creating multiple or fake accounts;
11. use the Service to build a competing product, for any commercial purpose, or in any way that is unlawful, infringes anyone’s rights, or harms the Company, its reputation or other users.

Any use of the Service beyond this licence is a material breach of these Terms. It ends your licence automatically and may lead to the suspension or termination of your Account and to other remedies available to us by law.

Reservation of rights

We may withdraw access to any Platform Media at any time, for example if you break these Terms, if we are no longer licensed to offer it, or because of a rights holder’s requirement or a technical restriction.

Reviews and feedback

If you send us or publish a review, rating, comment, suggestion or other feedback about the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable and sublicensable licence to use, reproduce, adapt, publish, translate and display it for any lawful purpose, including marketing and improving the Service, without payment or attribution to you. We are not obliged to use, display or keep any Feedback and do not endorse the opinions in it. To ask us to remove Feedback you sent us, write to [email protected].

Availability and devices

The Service runs in a web browser. Please use an up-to-date version of your browser: it helps prevent security problems and makes sure all features work. Some features may not be available in every region or on every device.

Customer support

If you need help, write to [email protected]. We will reply as soon as we reasonably can.

Reporting infringement

We respect the rights of artists, authors and other rights holders. If you believe that any content on the Service infringes your rights or anyone else’s, or you find unauthorised copies of content from the Service elsewhere, please write to [email protected] with the details (what the content is, where it appears, and the right you believe is infringed). We review every report in good faith and act in line with applicable law.

4. Third-party services and materials

The Service may link to or integrate services, websites, software or content of third parties, such as sign-in providers, payment providers or sites you share a title to (“Third-Party Services”). We do not control Third-Party Services and are not responsible for their content, availability, terms or privacy practices. A link does not mean we endorse or are affiliated with the third party. Any dealings you have with a third party are between you and that third party, so please read its terms and policies before using it. To the extent permitted by law, we are not liable for any loss or damage arising from your use of Third-Party Services.

5. Purchases and payment

What you can buy

Much of the Service is free. Some content and features require Coins (see section 6) or a paid plan. The price, what it includes and, for a plan, its billing period are shown at checkout before you pay. Prices may vary by region, offer and period.

Payment processing

Purchases on the Service are processed by our payment provider, Polar (polar.sh), which acts as the merchant of record and reseller for these transactions and may apply its own terms to the payment. By completing a purchase, you authorise the payment provider to charge the payment method you chose. You receive what you bought once the payment is confirmed.

Automatic renewal

A plan that renews automatically renews at the end of each period for the same length of time, unless you cancel it at least 24 hours before the renewal date. The renewal price will be no more than the price of the previous period, excluding introductory or discounted prices, unless we tell you about a price change before the renewal. You can cancel from your account or by writing to [email protected]. Cancelling stops future renewals; you keep access until the end of the period you have paid for.

Refunds

Except as set out below or required by mandatory law, purchases are final and are not refundable or exchangeable. We may still give a refund at our own discretion. To ask for a refund, write to [email protected] with the email address of your Account and the date of the purchase.

Right of withdrawal for consumers in the EU and the UK

If you are a consumer living in the European Union or the United Kingdom, you have the right to withdraw from a contract for digital content or a digital service within 14 days of the purchase, without giving any reason. To withdraw, tell us before the 14 days end by writing to [email protected]; you may use the model form below, but you do not have to. If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after we receive your notice, using the payment method you used, at no cost to you.

If, when you bought digital content, you expressly agreed that it be supplied immediately and acknowledged that you would then lose your right of withdrawal, the right of withdrawal no longer applies once that content has been supplied (for example, to Coins already spent); we confirm that consent to you by email. For a digital service such as a plan, if you asked for it to start during the withdrawal period, you pay an amount in proportion to what was provided until you told us you were withdrawing.

Model withdrawal form

To: Runotoon, [email protected]
Subject: Withdrawal from contract
I hereby give notice that I withdraw from my contract for the following purchase:
Item purchased: … / Date of purchase: …
Full name: … / Email address of the account: …
Date: … (Signature, only if this form is sent on paper)

Chargebacks and payment disputes

If you think a charge is wrong, please write to [email protected] before disputing it with your bank or card issuer, so we can look into it and resolve it directly. Refunds are not instant: once we confirm one, allow up to 15 business days for it to reach your account. You may not receive more than one refund for the same purchase, and we may work with our payment provider to reverse a duplicate. If you start a chargeback, we may suspend your Account while it is open; a fraudulent or abusive chargeback may lead to the closure of your Account. As described in our Privacy Policy, we may share the details of a purchase with our payment provider to respond to a chargeback.

Free trials and promotions

We may offer free trials, discounts, promotional codes, bonus Coins or other offers. Their terms are shown when we make the offer. Unless stated otherwise, a free trial that is not cancelled before it ends turns into a paid plan and the price is charged. Promotional codes and bonuses have no cash value, are personal and not transferable, and may be withdrawn if they are abused. We may change, limit or end any offer at any time.

Price changes

We may change our prices. Where the law requires it, we will tell you about a price change in the manner and time it sets; otherwise we will show it on the Service or by email. If you do not agree to a new price for a plan, cancel it before the new price applies.

Failed payments

If a payment fails or is not received when due, we may ask you to update your payment method and may suspend the related plan or content until the payment is made.

6. Coins

Buying and using Coins

Coins are a virtual item used to unlock episodes and other content or features on the Service. You can buy Coins on the Service and may also receive them for free, for example as a welcome or referral bonus or a reward. Coins are added to your Coin balance and are deducted when you use them. The number of Coins needed is shown before you use them.

What Coins are, and are not

Coins are a limited, personal, revocable licence to access content or features within the Service. They are not money, currency, property, a deposit or an investment, and they can be used only on the Service. In particular:

1. your Coin balance is not a bank account, stored-value facility or e-money account;
2. Coins have no value outside the Service and cannot be exchanged for money, refunded, redeemed or transferred, except where mandatory law requires otherwise or we agree in writing;
3. Coins do not earn interest and are not insured or guaranteed by any public authority;
4. any sale, gift, exchange or transfer of Coins or of an Account outside the Service is void and may lead to the loss of the Coins and the closure of the Accounts involved.

Bonus Coins

Coins you receive for free, such as referral or promotional Coins, may come with conditions shown when they are offered (for example, an expiry date). We may withdraw bonus Coins obtained in breach of these Terms or of the offer’s conditions.

Loss of Coins

Your Coins may be lost if we suspend or close your Account, in particular if:

1. you have not used or signed in to your Account for more than 1 year;
2. you break these Terms or our other policies;
3. we detect or reasonably suspect fraud, misuse or unauthorised activity involving Coins or the Service;
4. we detect or reasonably suspect unlawful activity connected with your Account; or
5. this is necessary to protect the Service, its users or our reputation.

Unused Coins are not paid out or compensated when an Account is closed, whether by you or by us, unless mandatory law requires otherwise.

Changes to Coins

We may change the price of Coins, how many Coins content costs, or the rules for using Coins, to the extent permitted by law and with reasonable notice on the Service or by email. If you disagree with a change, you may stop buying Coins or stop using the Service.

7. Your promises to us

By using the Service, you confirm that:

1. you have the legal capacity to agree to these Terms;
2. you meet the Minimum Age in section 2 and, if you are a Minor, use the Service with your Representative’s consent;
3. you will not use the Service through bots, scripts or other automated means;
4. you will not use the Service for any unlawful, fraudulent or unauthorised purpose;
5. you are not subject to sanctions imposed by the European Union, the United Nations, the United Kingdom or the United States, and are not located in a country or region subject to comprehensive sanctions; and
6. your use of the Service complies with all laws that apply to you.

We also expect you to treat our support team with respect. We may close the Account of anyone who harasses, abuses or threatens our staff.

8. Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICE AND ALL PLATFORM MEDIA AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR EXPECTATIONS, WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Content warning

Platform Media may include romance, suggestive or mature themes, violence, offensive language or other material that is not suitable for everyone, and may not meet the content standards of every country. You use the Service at your own discretion and are responsible for making sure that your access to any Platform Media is lawful where you live and suitable for your age and sensitivities. Parents and guardians are responsible for deciding what is appropriate for Minors in their care. We may, but do not have to, label, filter or restrict mature content.

Availability of content

We do not promise that any particular title, episode or feature will remain available, or be available on every device, browser or in every country. Availability may change because of licensing, technical limits or the law.

Your statutory rights

Nothing in these Terms excludes or limits any right you have as a consumer that cannot be excluded or limited under the law of your country of residence.

9. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR BUSINESS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED EURO (€100).

Some countries do not allow certain limitations or exclusions of liability. Where a limitation above is not allowed, it applies only to the extent permitted, and the rest still applies. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.

10. Indemnity

To the extent permitted by law, you agree to indemnify the Company and its affiliates, officers, employees, agents, partners and licensors against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, including by anyone using your Account; (b) your misuse of the Service; or (c) your violation of any law or of anyone else’s rights, including intellectual property and privacy rights. We may take control of the defence of any such claim, and you agree to cooperate with us. This section does not apply to a consumer to the extent that it would be unfair under the law of their country.

11. International use

We do not claim that the Service is appropriate or lawfully available in every country. You may not use the Service where doing so is illegal. If you use the Service from outside the Republic of Cyprus, you do so on your own initiative and are responsible for complying with local laws.

12. Complaints, governing law and disputes

If you have a complaint, please write to [email protected] first. Most problems can be solved this way, and we will do our best to resolve your complaint promptly and fairly. If we cannot, you and we agree to try in good faith to settle the dispute informally for at least 30 days before starting court proceedings, except where urgent relief is needed or the law does not allow this requirement.

These Terms, your use of the Service and any dispute arising from them are governed by the laws of the Republic of Cyprus, excluding its conflict-of-laws rules. Subject to the next paragraph, the competent courts of Nicosia, Cyprus, have exclusive jurisdiction over any such dispute.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory laws of your country of residence, and you may also bring proceedings in the courts of the country where you live. We do not take part in alternative dispute resolution schemes, except where the law requires it.

13. Time limit for claims

To the extent permitted by law, any claim arising from or related to the Service or these Terms must be brought within one (1) year after it arose; otherwise it is barred.

14. General

If we do not enforce a right or provision of these Terms, that is not a waiver of it. If any provision is found invalid or unenforceable, the rest of these Terms remains in effect, and the provision is replaced by a valid one that comes as close as possible to its intent. These Terms (with the policies they refer to) are the entire agreement between you and us about the Service.

We may transfer our rights and obligations under these Terms to another company, for example in a merger, acquisition or reorganisation; if we do, we will tell you where the law requires it, and the transfer will not reduce your rights. You may not transfer your rights or obligations under these Terms.

We communicate with you electronically, by email and on the Service, and you agree that such communications satisfy any requirement that they be in writing. By clicking a button such as “Create account”, “Continue” or “Pay”, you confirm your agreement electronically.

We use service providers for functions such as hosting, payments, email and analytics. We are not liable for any failure or delay caused by events beyond our reasonable control, such as natural disasters, network or power failures, cyberattacks or changes in law.

15. Contact us

For support, legal or privacy questions, write to [email protected]. By continuing to use the Service, you confirm that you have read and agree to these Terms.